# Can I get a refund for dental treatment?

Source: https://thelocaldentist.co.uk/answers/can-i-get-a-refund-for-dental-treatment/
Updated: 2026-07-15

## Quick answer

Sometimes. Ask the practice first — many refund or redo work as goodwill. Private treatment is covered by the Consumer Rights Act 2015 (repeat work or a price reduction if care wasn't reasonable); the free Dental Complaints Service can mediate. NHS charge refunds go through the NHS complaints route.

## Key facts

- Ask the practice first — many refund or redo treatment as goodwill; put it in writing with records
- Private treatment is a consumer contract: under the Consumer Rights Act 2015, work must be done with reasonable care and skill, or you're entitled to repeat work or a price reduction
- The Dental Complaints Service (dcs.gdc-uk.org) is free and independent, and its resolutions often include refunds, redone treatment, or an apology
- NHS charge refunds go through the NHS complaints route — in England, the practice or your local ICB
- If you restart the same course of NHS treatment within 12 months, you shouldn't pay the band charge again
- Suspected negligence (harm, not just dissatisfaction) is a clinical negligence claim for a solicitor, generally within 3 years — this is not legal advice

Editorial content from The Local Dentist — not clinical advice.